ISTANBUL, June 22. (AA). Turkey’s national flag carrier was picked as Europe’s best airline company, the director general said on Wednesday.
Turkish Airlines’ Director General Temel Kotil said Skytrax company named THY as the “Best Airlines Europe” in a survey attended by 18.8 million passengers in the world.
“We are the first Turkish company surpassing Europe,” Kotil told AA correspondent.
Kotil said THY also won “best premium economy seat” and “South Europe’s best airline” awards.
Skytrax is a world recognised brand associated with air travel excellence in the 21st century, providing unique expertise to the world airline and airport industry through the most professional Audit and Service Benchmarking programmes of Product and Service Quality.
During the 10-month survey period, 18.8 million airline customers from over 100 different nationalities participated in this customer satisfaction survey. The Survey includes over 200 airlines, from the largest international airlines to small domestic carriers, and measured standards across more than 38 different items of airline front-line product and service. The study analyses customer satisfaction for the Airline Passenger Experience, across the Airport and Onboard environments – check-in to boarding, onboard seat comfort, cabin cleanliness, food, beverages, IFE and staff service.
via BSANNA News – BSANNA NEWS.
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